Refund policy

Thank you for supporting Author T.L. Smith! I are delighted to offer personalized books and merchandise to our readers. Due to the custom nature of these products, please review the following no refunds, returns, or exchanges policy carefully.

All Sales Are Final

- All purchases of personalized books and merchandise are final. We do not accept returns, exchanges, or provide refunds for personalized items.
- Personalization includes but is not limited to autographs, customized messages, and dedications.
- By placing an order for personalized books, you acknowledge and agree to this no refunds, returns, or exchanges policy.

Defective or Damaged Items

- In the unlikely event that you receive a defective or damaged personalized item, please contact us within 7 days of receipt.
- Include a detailed description and photo evidence of the defect or damage.
- We will review your claim and provide assistance in filing a claim with the shipping carrier, if applicable.

Incorrect Personalization Details

- Please ensure that all personalization details provided at checkout are correct.
- We are not responsible for errors in personalization details provided by the customer.
- No refunds or replacements will be issued for errors resulting from incorrect information submitted by the customer.

Shipping Address Accuracy

- Customers are responsible for providing the correct shipping address at checkout.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
- No refunds or replacements will be issued for orders delivered to incorrect addresses.

Lost, Stolen, or Delayed Packages

- We are not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.
- Customers must contact the shipping carrier directly for resolution in such cases.

International Orders

- International customers are responsible for any customs duties, taxes, or fees imposed by their country.
- Customs policies vary by country, and we are not responsible for any customs delays.

Contact Us

If you have any questions about this policy or your personalized order, please contact us at t.lsmith@outlook.com.

Thank you for your understanding and for supporting me.